Jessica Diaz

San Luis Obispo, California, United States

About

I’m an ITMI graduate and travel professional with 11+ years of experience designing, coordinating, and directing immersive programs throughout Alaska, California, the Grand Canyon–Utah loop, NYC, and Washington DC. I specialize in crafting custom, story-driven itineraries that blend logistics, adventure, and memorable guest experiences. Known for my contagious enthusiasm, high energy, and calm problem-solving, I bring both creativity and operational clarity to every program. I thrive where hands-on field knowledge meets behind-the-scenes strategy—whether coordinating with suppliers, shaping itineraries, or elevating the traveler experience through thoughtful details. I’m *now* intentionally transitioning into tour operations, where I can use my on-the-ground expertise to strengthen programs from the inside. Years in the field have given me a clear understanding of real-world timing, common traveler challenges, and the importance of proactive planning. In an operations role, I aim to contribute by: +Designing well-timed, custom itineraries informed by firsthand experience +Strengthening supplier partnerships and coordinating logistics with precision +Troubleshooting issues before departure +Improving processes and communication between departments +Supporting guest services with empathy and clear problem-solving I bring an operational mindset, deep destination insight, and the practical experience of someone who has lived the itinerary, not just written it. I’m excited to support a team behind the scenes while still getting out on the road occasionally to keep the wind in my hair. My personal philosophy, be a Native Nomad, Trave Like You Belong!

Hobbies & Interests

Swing dancing, photography (love me some Henri Cartier Bresson), Foodie, Speakeasy hunter, and about to take up some Mountain Biking. I aspire to be the "city mouse" AND the "country mouse" (except I'm not mousy at all, haha)!

Fun Fact

1)I am a firm believer of being a Native Nomad, ever aspiring to "travel like you belong". 2) I played the Cowardly Lion as a kid in the Wizard of Oz. 3) Almost fell in a Glacier's waterfall tunnel in Denali. 4) Just got married in Hawaii to my best friend, 10/12/24 5) Drove a 33ft long RV through a Utah's national park loop, and the scariest part was driving down the Escalante Staircase.

Destination Experience

Washington DC, New York City, Boston, Philadelphia, Southwest National Parks

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